Content Support Representative

Santa Ana, California, United States Part-time

Position Type:   Part-time, 25 hours per week

Wage:                   DOE. Additional benefits available to successful candidates (see Addendum)

Location:             South Coast Metro, CA

 

ABOUT US

Training Consultants, LLC is a consistently growing and expanding company passionate about helping both employees and customers reach their goals.  We do this by delivering a great customer experience to the financial services industry through innovative training solutions.  Our commitments to providing the highest levels of customer service as well as excellent products and delivery channels have helped us earn a reputation as a leader in the industry.

 

Training Consultants offers its team members a friendly and comfortable work experience within a professional office environment.  With our company, you will have the opportunity to utilize the latest collaboration tools and technology in your position.

 

POSITION DESCRIPTION / DUTIES

 

Training Consultants, LLC is currently seeking a financial industry veteran wanting to earn additional income by taking advantage of their industry knowledge and experience for our Content Support team. As a Part-Time Content Support Representative, you will be assisting students over the phone and email with content questions. This role sits with our Editorial team, which is home to technical writing, project and content strategy. We document and orchestrate work performed across teams to ensure we're communicating clearly, consistently, and in compliance with industry regulations. We pride ourselves on providing quality content to our clients. As a Content Support Representative, you will craft the best possible content that improves first-time resolution and reduces contacts. This position is Monday – Friday; 5 hours per day from 11:30am – 4:30pm.

 

REQUIREMENTS

 

The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  

  • Minimum 5 years working in the financial securities industry
  • Knowledge of the compliance rules of the security industry
  • Experience and knowledge with either the Series 7 and Series 66 securities licensing exams, or the Series 65
  • Have a passion for teaching, tutoring, training
  • Enjoys working with people
  • Excellent interpersonal and English skills.
  • Exceptional written and oral communication skills.
  • Punctuality is a must.
  • Trustworthy, reliable, flexible.
  • Ability to work independently and with a team.  
  • Familiar with current technology (desktop and mobile platforms), including Microsoft Office, Internet browsers, and search engines.
  • Team player

 

BENEFITS

 

The following benefits are available to Training Consultants full-time employees (subject to performance reviews, availability, and length of employment).

 

  • Competitive salary
  • Sick Time
  • A friendly work environment
  • A stocked break room with a variety of snacks and drinks

 

TO APPLY

 

If you're interested in a career in the education industry with a willingness to learn and an opportunity for advancement, please send us your resume and a cover letter describing your qualifications as well as your pay requirement for this position.

 

\We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

 

Apply for this opening at http://Tcon.recruiterbox.com/jobs/fk01b2y?apply=true