Customer Service Representative

Santa Ana, California, United States Part-time

ABOUT US

Training Consultants, LLC is a consistently growing and expanding company passionate about helping both employees and customers reach their goals.  We do this by delivering a great customer experience to the financial services industry through innovative training solutions.  Our commitments to providing the highest levels of customer service as well as excellent products and delivery channels have helped us earn a reputation as a leader in the industry.

Training Consultants offers its team members a friendly and comfortable work experience within a professional office environment.  With our company, you will have the opportunity to utilize the latest collaboration tools and technology in your position.

POSITION DESCRIPTION

Training Consultants, LLC is currently seeking three (3) part-time motivated, resourceful, and professional Customer Service Representatives to join our growing team. Experience is preferred but we are willing to train the right candidate. This position is Monday through Friday, five hours a day.

First shift: 7 am – 1 pm

Second shift: 9 am – 2 pm

Third shift: 11:30 am – 4:30 pm

As a part-time member with our team, you will be a front-line representative of our company with a commitment to outstanding service.  You will be an ambassador of our organization, empowered to find creative ways to deliver a great customer experience.  You will also serve as an advisor to our customers by displaying in-depth product knowledge and providing product recommendations.  Training Consultants is committed to the success and development of our team members.  We provide an in-depth onboarding and training program to maximize your success with our company. 

POSITION DUTIES

 The primary duties of this role include providing outstanding customer service and following company protocol through multiple channels including phone, email, and in-person interactions.

 Such duties will include:

  • Answering customer questions
  • Providing information regarding company products and services
  • Properly taking, entering, reviewing, and completing customer orders
  • Handling customer issues and complaints and escalating to management when necessary

 Additional responsibilities will include:

  •  Assisting account managers in supporting corporate clients
  • Creating reports on activities
  • Ensuring confidentiality of customer data and proper handling of information
  • Assisting with marketing initiatives, internet research, data entry, and other general administrative duties as assigned

REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  

  •  High School diploma required (some college coursework preferred)
  • 1+ year of demonstrated success in an office or retail customer service role preferred.
  • Excellent interpersonal and English skills.
  • Exceptional written and oral communication skills.
  • Willingness to obtain product knowledge.
  • Ability to multi-task.
  • Punctuality is a must.
  • Trustworthy, reliable, flexible.
  • Strong organizational and time management skills.
  • Ability to work independently and with a team.  
  • Familiar with current technology (desktop and mobile platforms), including Microsoft Office, Internet browsers, and search engines.
  • Ability to learn, retain, follow, and communicate company products, services, policies, and procedures.
  • Basic math skills; ability to balance accounts; add, subtract, multiply and divide.
  • Must meet all employment qualifications in force at time of hiring, including successful passing of background check and drug screening.

To Apply

If you're interested in a career in the education industry with a willingness to learn and an opportunity for advancement, please send us your resume and a cover letter describing your qualifications as well as your shift preference and pay requirement for this position.

Company is an equal opportunity employer.

 

Apply for this opening at http://Tcon.recruiterbox.com/jobs/fk01mts?apply=true